Customer Reference Programme FAQs

What is the Customer Reference Programme?

The Customer Reference Programme is an opportunity to share experiences, ideas and best practices and network with other professionals by sharing your RedPrairie experiences with prospects, other RedPrairie customers and other partners. For every reference activity you participate in, you earn points towards valuable services such as free accomodation to RedPrairie’s annual user conference, RedShift United Kingdom, free training, or even credit for service hours.

What are the benefits of the programme?

In addition to earning points toward valuable services, you also have the opportunity to be involved with our user conference, RedShift, local user groups, online forums and many other Customer facing events. You’ll also have the opportunity to participate in joint marketing efforts and interact with executives from our sales and services groups.

How can I join?

We’ve made it easy. Simply fill out the Customer Reference Programme sign up form. You will receive an email confirmation of your registration, as well as 500 bonus points just for signing up.

If I join the Customer Reference Programme, what do I have to do?

You may be asked to participate in a number of different reference activities. Participation is always up to you and RedPrairie will work to accommodate your schedule.

Can I choose what types of endorsement to participate in?

Absolutely. You may choose to participate in any of the available activities listed below:

• Hosting reference calls or visits
• Participating in marketing activities such as:
  > Reference Call 
  > Press Release
  > Media Interview
  > Webinar
  > Reference Site Visit
  > Case Study
  > Video Case Study
  > RedShift Plenary Presentation
  > Industry Awards

How much time commitment is required?

As little or as much time as you are willing to offer. You get to choose what type of reference activities you will participate in; some activities require more time than others. RedPrairie understands that your time is valuable. Customer reference activities are arranged to equally accommodate the schedules of the referring customer as well as the inquiring customer or prospect.

I think I have a great story to tell. How can I share this?

There are a number of ways to showcase your unique success with RedPrairie. You can contact the Customer Reference Programme Manager, Patrick Hamilton, in order to arrange another method of telling your story, such as an interview. Your story could be used in case studies, press releases, presentations, on the RedPrairie web site, to name a few. You get to choose. Plus, by sharing your story you can earn points toward great rewards.

What types of customer success stories are you looking for?

A customer success story can be as simple as a statement of how great RedPrairie has been to work with or how quickly and implementation was able to go live, or it can be a complex tale of how your bottom line has improved by X percent after your switch to RedPrairie’s solutions.

Who do I contact about RedPrairie’s Customer Reference Programme?

For general questions, or for more information on the Customer Reference Programme, please email references.EMEA@redprairie.com.

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