Handheld Support

It’s all about customer satisfaction
Blackberries, iPhones, PDAs. Handheld devices are everywhere. But did you know giving your store managers and associates handheld devices can lead to greater customer satisfaction?

Information is King
Putting information at associates’ fingertips enables them to better serve your customers, making them want to return

Sure, RedPrairie’s retail applications support handheld devices for traditional inventory management functions such as scanning inbound inventory as it’s unloaded, counting inventory on shelves, checking shelf prices, and reordering low stock, but the real benefits come from empowering your associates to better serve your customers.

Imagine a customer walking up to a brand new associate fresh from handheld training. The associate is asked questions about the availability of a product not on the shelf. After a quick review of the information on his or her iPhone or PDA, the associate can lead the customer to other fixtures or endcaps that may have the product, or tell the customer when another shipment of the product will arrive, or which other local stores have it in stock, or what on-hand product may be a good substitute.

If the associate does find the product on another fixture, he or she then looks to the handheld to determine what accessories or companion products to suggest and to see if the labeled price is correct, or if there is a current valid promotion. The customer was never left alone while someone “went back to check” and, even if the first answer wasn’t the one the customer wanted, that customer did know immediately what all available options were – right there, right then. That builds customer loyalty and long-term revenue growth.

So, yes, RedPrairie’s handheld support will increase inventory visibility and accuracy, expedite ordering and receiving, and facilitate actions such as handling returns and stock transfers. But isn’t the fact you’ll create more satisfied, loyal customers the real value to consider?