Performance Tracking

Maximizing productivity
A lot more goes into maximizing productivity than just tracking results. Employees must be doing the right tasks in the most efficient, safe and accurate manner. This requires proper training, on-going coaching, and the removal of barriers to productivity. Performance tracking is the window into how well this all comes together.

Performance standards
Tracking performance won’t do much good unless you can compare it to well-defined methods and standards.

The goal of workforce management programs is to improve the productivity and effectiveness of your workforce. But too often companies think that because they have software that tracks some measure of performance like units per hour, they have a workforce management or labor management program in place. Not really.

Workforce management is a process that begins with defining the best way to perform each task and labor standards for how long each should take. Employees are then trained on the preferred methods and standards. Performance tracking is the ongoing process of measuring how well employees are following these preferred methods so additional coaching can be provided to those not meeting the standards. It also helps uncover barriers to performance like malfunctioning equipment or clogged aisles. Thus, performance tracking is part of a larger productivity process, not an end in itself.

That’s why RedPrairie’s Performance Tracking capabilities are an integral part of our advanced Workforce Management solution. The application tracks the performance of individuals and teams against predefined standards to determine if preferred methods are being followed, where additional training or coaching is needed, and if there are barriers to productivity that need to be addressed. It also tracks indirect time to identify whether rules for breaks or other down time such as clean up are being followed.

As part of the larger Workforce Management program, Performance Tracking helps ensure you are getting the highest productivity possible from your workforce.